CHANGE MANAGEMENT & RISK AVERSION

BY ASCENSION LOGISTICS

Ascension Logistics CM and RA approach addresses and resolves 5 of the top 8 reasons for project failure.

TOP REASONS FOR SOFTWARE PROJECT FAILURE

Changing or poorly documented requirements
Underfunding or under-resourcing
Poor team or organizational management
Insufficient time allocated to testing
Developer churn and loss of key/talented employees
Missed delivery timeline expectations
Time constraints and pre-mature software release
Immature dev tools and application platforms

WHY CHANGE MANAGEMENT & RISK AVERSION?

  • Cost of failure associated with defective products getting shipped and used by customer is enormous.
  • To find out whether the integrated product work as per the customer requirements
  • To identify as many defects as possible before the customer finds

RISKS OF NOT UTILIZING CM & RA

Key QA personnel leaves, retires or is hit by a bus, what then?

  • Transition duties to a less qualified employee
  • Roles & duties spread thing among other resources
  • Not everything gets tested
  • Documentation suffers
  • Go-Live pushed out
Bugs introduces by a fix
  • Regression resting is required

COMPANIES WHO DO NOT UTILIZE PROPER CM AND RA RUN INTO COUNTLESS ISSUES, INCLUDING:

  • Consumer Goods Company lost Millions of $ and precious Market Share
  • Industrial OEM pushed out Go-Live for several month – costing time and money
  • Parts distributor missed key requirements and their staff was poorly prepared for the change, which lead to frustrated employees and dissatisfied customers

Change Management & Risk Aversion by Ascension Logistics eliminates uncertainty and Increases chances of success by 20%-30%

ASCENSION APPROACH TO CM & RA

STANDARD CASE SCENARIO

  • Modification Developed
  • Engineer Unit Test Solutions
  • Operations performs basic acceptance testing
  • Solution thrown into production
  • Go to step one and repeat

SHORTCOMINGS OF STANDARD CASE SCENARIO

  • Underprepared and undertested solution thrown into production
  • Failure forces rollback and causes disruptions that ultimately affect customers

CM & RA CASE SCENARIO

  1. Modification Developed
  2. Engineer Unit Test Solutions
  3. Alx validates the quality of the solution
  4. Alx documents all possible test cases
  5. Alx performs Test Plan
    • Integration Testing
    • System Testing
    • In needed Regression Testing
    • Coordinate User Acceptance Testing
  6. Alx obtains Business and IT sign-off on each Test Cycle
  7. Alx supports rollout into Production for Go-Live

BENEFITS OF CM & RA

Full set of documents

  • Standard Operating Procedures, Test Scripts and Plans
‘Automated’ Regression Testing
  • Fix doesn’t cause a bug someplace else
Entry and Exit Criteria documentation
  • Clients control the progression between test cycles
Staff augmentation
  • Have the necessary resources to keep testing on-time and on-budget

RETURN ON INVESTMENT

CM & RA ensures Changes go off without a hitch, because each issue cost time and adds up to significant costs. Examples of issues include:

  • Go-Live delays due to not being ready
    • 20 team members delayed can cost upwards of $10k/day
  • Stopping and starting operations due to bugs
    • $40k-$50k per occurrence in lost sales
    • Regression Testing Scripts have a large upfront cost